摘要:39家虚拟运营商“一证查询”查询明细、销户办理攻略
据工信部发布,为进一步提升全国移动电话卡“一证通查”服务质量和水平,及时回应广大用户关切,切实解决部分移动通信转售企业在“一证通查”服务中存在的客服电话接通率低、业务受理不熟练、查询方式未公示、身份验证不合规等突出问题,9月17日,工业和信息化部网络安全管理局组织三家基础电信企业和39家移动通信转售企业召开会议,通报“一证通查”服务整体情况,提出用户服务保障工作要求。
全国移动电话卡“一证通查”主要面向中国境内移动电话用户,用户可以通过网上营业厅、网页、小程序、微信公众号等查询入口,输入姓名、身份证号、手机号码,并输入验证码经身份核验通过后,由服务平台向基础电信企业、移动通信转售企业分别查询用户名下移动电话卡数量,并由服务平台在48小时内通过10699000统一的短信端口回复用户查询结果。
会议要求,各移动通信转售企业要进一步提高思想认识,坚持以人民为中心,加大人力物力投入,强化“一证通查”用户服务保障;要不折不扣落实监管部门要求,优化完善用户投诉处理工作机制及流程,做好号卡明细查询、异地号卡销户等工作,并在企业官网、营业网点等各类渠道明示办理流程,不得人为设立业务办理门槛;要进一步畅通客服电话,及时高效受理用户投诉,确保“事事有回应、件件有着落”。
会上,各移动通信转售企业签署了《全国移动电话卡“一证通查”服务承诺书》,郑重承诺将坚决做好“一证通查”用户服务保障工作,对于用户提出存在异议手机号码,将及时进行号码核实、剥离、关停或销户等,切实保障广大人民群众合法权益。
为方便广大用户详细了解移动电话卡明细查询和销户办理流程,工业和信息化部网络安全管理局组织39家移动通信转售企业制作了号码明细查询和销户业务办理手册,广大用户可点击以下链接进行查看。
39家移动通信转售企业号码明细查询和销户业务办理手册
蜗牛移动
https://mp.weixin.qq.com/s/Srv34ocAuJUmiRjBKslqLQ
https://mp.weixin.qq.com/s/Srv34ocAuJUmiRjBKslqLQ
远特通信
https://mp.weixin.qq.com/s/wPpowAhcfipQkoOA3MUuhA
https://mp.weixin.qq.com/s/wPpowAhcfipQkoOA3MUuhA
分享通信
https://mp.weixin.qq.com/s/BQdHc04_zg7Yqf-KNV_7bw
https://mp.weixin.qq.com/s/BQdHc04_zg7Yqf-KNV_7bw
迪信通通信
http://wx.dxt10026.com/server/ad/adPage.jsp
http://wx.dxt10026.com/server/ad/adPage.jsp
优友互联
http://www.uyou.com/
https://mp.weixin.qq.com/s/zdBu8maomh5C0YtBfaoewA
http://www.uyou.com/
https://mp.weixin.qq.com/s/zdBu8maomh5C0YtBfaoewA
天音移动
https://mp.weixin.qq.com/s/p2KwhIhoM0QsZp1jGOgkbw
https://mp.weixin.qq.com/s/p2KwhIhoM0QsZp1jGOgkbw
连连科技
https://mp.weixin.qq.com/s/b8Zm9X8brNPom3qw5U_WzQ
https://mp.weixin.qq.com/s/b8Zm9X8brNPom3qw5U_WzQ
乐语通信
https://boss.funtalk.cn/#/faq/index
https://boss.funtalk.cn/#/faq/index
华翔联信
https://mp.weixin.qq.com/s/DupKpXs-EApebGDg04sPIQ
https://mp.weixin.qq.com/s/j5V_UcaZwpVC891sZCmcNw
京东通信
https://mp.weixin.qq.com/s/uNKzodGLcTW3rxHJNghRgA
https://mp.weixin.qq.com/s/uNKzodGLcTW3rxHJNghRgA
北纬蜂巢
https://mp.weixin.qq.com/s/aHqfeIxj5bcRRgBo_Is3dA
https://mp.weixin.qq.com/s/aHqfeIxj5bcRRgBo_Is3dA
阿里通信
https://mp.weixin.qq.com/s/Ez0w-DcIivRNi1hEPW8OXA
https://mp.weixin.qq.com/s/Ez0w-DcIivRNi1hEPW8OXA
话机世界
https://m.weibo.cn/1944671930/4684247023486065
https://m.weibo.cn/1944671930/4684196536648851
三五数字
https://mp.weixin.qq.com/s/dz-0MagM23KWJxFlA3VzHg
https://mp.weixin.qq.com/s/dz-0MagM23KWJxFlA3VzHg
国美极信
https://mp.weixin.qq.com/s/1gECWO55_74DY9tvbX8mJg
https://mp.weixin.qq.com/s/ZXsISrt_rEwi9a7jUBQXTg
苏宁互联
https://mp.weixin.qq.com/s/fddaeY_vlQcHzoPiXFI66A
https://mp.weixin.qq.com/s/fddaeY_vlQcHzoPiXFI66A
中期移动
https://mp.weixin.qq.com/s/HUVcgfbzCPWOtxZOI56OMw
https://mp.weixin.qq.com/s/HUVcgfbzCPWOtxZOI56OMw
长江时代通信
https://mp.weixin.qq.com/s/zUDYRNOgHYALg71e0SVs4A
https://mp.weixin.qq.com/s/zUDYRNOgHYALg71e0SVs4A
朗玛移动
https://mp.weixin.qq.com/s/tg34Z1F_N9CRu4lY3hgHIw
https://mp.weixin.qq.com/s/tg34Z1F_N9CRu4lY3hgHIw
中兴视通
https://mp.weixin.qq.com/s/RJ1tdsnSFuYZpP-yPIOkNw
https://mp.weixin.qq.com/s/RJ1tdsnSFuYZpP-yPIOkNw
用友通信
http://business.yonyoutelecom.cn/commonProblem/questions?indexVal=2
http://business.yonyoutelecom.cn/commonProblem/questions?indexVal=7
普泰移动
https://mp.weixin.qq.com/s/ymm2PzlQeS9IeCx2uzhYgg
https://mp.weixin.qq.com/s/ymm2PzlQeS9IeCx2uzhYgg
蓝猫移动
https://mp.weixin.qq.com/s/BMwIKoi99DmcFmln8e9OTQ
https://mp.weixin.qq.com/s/BMwIKoi99DmcFmln8e9OTQ
银盛通信
https://mp.weixin.qq.com/s/XImkpNMHIzYNRtFul8K--Q
https://mp.weixin.qq.com/s/XImkpNMHIzYNRtFul8K--Q
红豆电信
https://mp.weixin.qq.com/s/I8Y8xKAgkocVEdAcD947-g
https://mp.weixin.qq.com/s/I8Y8xKAgkocVEdAcD947-g
星美通信
https://www.toutiao.com/i7010636742558564895/
https://www.toutiao.com/i7010636742558564895/
优酷移动
https://mp.weixin.qq.com/s/ly-b2wALW-HqR0FudqCtoA
https://mp.weixin.qq.com/s/ly-b2wALW-HqR0FudqCtoA
日日顺通信
https://mp.weixin.qq.com/s/tH_GbKtW5FsK2NUH0Zhhsw
https://mp.weixin.qq.com/s/tH_GbKtW5FsK2NUH0Zhhsw
华云互联
https://mp.weixin.qq.com/s/ksEidyfBsLplaaYT8iCMRg
https://mp.weixin.qq.com/s/ksEidyfBsLplaaYT8iCMRg
小米移动
https://mp.weixin.qq.com/s/rMO2urgVGFZk7-hWpnUjCA
https://mp.weixin.qq.com/s/rMO2urgVGFZk7-hWpnUjCA
二六三云卡
https://mp.weixin.qq.com/s/h24EZHi18tEWgiLypFBQLQ
https://mp.weixin.qq.com/s/h24EZHi18tEWgiLypFBQLQ
海航通信
https://mp.weixin.qq.com/s/OEsjLuqDcaLu3YGOrpPjMg
https://mp.weixin.qq.com/s/OEsjLuqDcaLu3YGOrpPjMg
联想懂的通信
https://mp.weixin.qq.com/s/PJ2XMh60wwpQ0XjC07ksig
https://mp.weixin.qq.com/s/PJ2XMh60wwpQ0XjC07ksig
全民优打
https://mp.weixin.qq.com/s/Y2SEuhfvLVLodOTCecJ2qw
https://mp.weixin.qq.com/s/Y2SEuhfvLVLodOTCecJ2qw
丰信移动
http://www.phtion.com/common/help1_4
https://mp.weixin.qq.com/s/XHW-7sc-HFuHi-TIhm8bOQ
网信移动
https://mp.weixin.qq.com/s/rcr6vbkG-92EIEgaSGiTKA
https://mp.weixin.qq.com/s/rcr6vbkG-92EIEgaSGiTKA
民生通讯
https://mp.weixin.qq.com/s/5xH2EAsUdPKwjUmlCyqp7A
http://ms170.cn/problemDesc
长城移动
https://mp.weixin.qq.com/s/kPH_Brb_qy6I22ez05yd3Q
https://mp.weixin.qq.com/s/kPH_Brb_qy6I22ez05yd3Q
河马通信
https://mp.weixin.qq.com/s/wM5D1qm_h0h4kfdN_pISzQ
https://mp.weixin.qq.com/s/wM5D1qm_h0h4kfdN_pISzQ
全国移动电话卡“一证通查”主要面向中国境内移动电话用户,用户可以通过网上营业厅、网页、小程序、微信公众号等查询入口,输入姓名、身份证号、手机号码,并输入验证码经身份核验通过后,由服务平台向基础电信企业、移动通信转售企业分别查询用户名下移动电话卡数量,并由服务平台在48小时内通过10699000统一的短信端口回复用户查询结果。
会议要求,各移动通信转售企业要进一步提高思想认识,坚持以人民为中心,加大人力物力投入,强化“一证通查”用户服务保障;要不折不扣落实监管部门要求,优化完善用户投诉处理工作机制及流程,做好号卡明细查询、异地号卡销户等工作,并在企业官网、营业网点等各类渠道明示办理流程,不得人为设立业务办理门槛;要进一步畅通客服电话,及时高效受理用户投诉,确保“事事有回应、件件有着落”。
会上,各移动通信转售企业签署了《全国移动电话卡“一证通查”服务承诺书》,郑重承诺将坚决做好“一证通查”用户服务保障工作,对于用户提出存在异议手机号码,将及时进行号码核实、剥离、关停或销户等,切实保障广大人民群众合法权益。
为方便广大用户详细了解移动电话卡明细查询和销户办理流程,工业和信息化部网络安全管理局组织39家移动通信转售企业制作了号码明细查询和销户业务办理手册,广大用户可点击以下链接进行查看。
39家移动通信转售企业号码明细查询和销户业务办理手册
蜗牛移动
https://mp.weixin.qq.com/s/Srv34ocAuJUmiRjBKslqLQ
https://mp.weixin.qq.com/s/Srv34ocAuJUmiRjBKslqLQ
远特通信
https://mp.weixin.qq.com/s/wPpowAhcfipQkoOA3MUuhA
https://mp.weixin.qq.com/s/wPpowAhcfipQkoOA3MUuhA
分享通信
https://mp.weixin.qq.com/s/BQdHc04_zg7Yqf-KNV_7bw
https://mp.weixin.qq.com/s/BQdHc04_zg7Yqf-KNV_7bw
迪信通通信
http://wx.dxt10026.com/server/ad/adPage.jsp
http://wx.dxt10026.com/server/ad/adPage.jsp
优友互联
http://www.uyou.com/
https://mp.weixin.qq.com/s/zdBu8maomh5C0YtBfaoewA
http://www.uyou.com/
https://mp.weixin.qq.com/s/zdBu8maomh5C0YtBfaoewA
天音移动
https://mp.weixin.qq.com/s/p2KwhIhoM0QsZp1jGOgkbw
https://mp.weixin.qq.com/s/p2KwhIhoM0QsZp1jGOgkbw
连连科技
https://mp.weixin.qq.com/s/b8Zm9X8brNPom3qw5U_WzQ
https://mp.weixin.qq.com/s/b8Zm9X8brNPom3qw5U_WzQ
乐语通信
https://boss.funtalk.cn/#/faq/index
https://boss.funtalk.cn/#/faq/index
华翔联信
https://mp.weixin.qq.com/s/DupKpXs-EApebGDg04sPIQ
https://mp.weixin.qq.com/s/j5V_UcaZwpVC891sZCmcNw
京东通信
https://mp.weixin.qq.com/s/uNKzodGLcTW3rxHJNghRgA
https://mp.weixin.qq.com/s/uNKzodGLcTW3rxHJNghRgA
北纬蜂巢
https://mp.weixin.qq.com/s/aHqfeIxj5bcRRgBo_Is3dA
https://mp.weixin.qq.com/s/aHqfeIxj5bcRRgBo_Is3dA
阿里通信
https://mp.weixin.qq.com/s/Ez0w-DcIivRNi1hEPW8OXA
https://mp.weixin.qq.com/s/Ez0w-DcIivRNi1hEPW8OXA
话机世界
https://m.weibo.cn/1944671930/4684247023486065
https://m.weibo.cn/1944671930/4684196536648851
三五数字
https://mp.weixin.qq.com/s/dz-0MagM23KWJxFlA3VzHg
https://mp.weixin.qq.com/s/dz-0MagM23KWJxFlA3VzHg
国美极信
https://mp.weixin.qq.com/s/1gECWO55_74DY9tvbX8mJg
https://mp.weixin.qq.com/s/ZXsISrt_rEwi9a7jUBQXTg
苏宁互联
https://mp.weixin.qq.com/s/fddaeY_vlQcHzoPiXFI66A
https://mp.weixin.qq.com/s/fddaeY_vlQcHzoPiXFI66A
中期移动
https://mp.weixin.qq.com/s/HUVcgfbzCPWOtxZOI56OMw
https://mp.weixin.qq.com/s/HUVcgfbzCPWOtxZOI56OMw
长江时代通信
https://mp.weixin.qq.com/s/zUDYRNOgHYALg71e0SVs4A
https://mp.weixin.qq.com/s/zUDYRNOgHYALg71e0SVs4A
朗玛移动
https://mp.weixin.qq.com/s/tg34Z1F_N9CRu4lY3hgHIw
https://mp.weixin.qq.com/s/tg34Z1F_N9CRu4lY3hgHIw
中兴视通
https://mp.weixin.qq.com/s/RJ1tdsnSFuYZpP-yPIOkNw
https://mp.weixin.qq.com/s/RJ1tdsnSFuYZpP-yPIOkNw
用友通信
http://business.yonyoutelecom.cn/commonProblem/questions?indexVal=2
http://business.yonyoutelecom.cn/commonProblem/questions?indexVal=7
普泰移动
https://mp.weixin.qq.com/s/ymm2PzlQeS9IeCx2uzhYgg
https://mp.weixin.qq.com/s/ymm2PzlQeS9IeCx2uzhYgg
蓝猫移动
https://mp.weixin.qq.com/s/BMwIKoi99DmcFmln8e9OTQ
https://mp.weixin.qq.com/s/BMwIKoi99DmcFmln8e9OTQ
银盛通信
https://mp.weixin.qq.com/s/XImkpNMHIzYNRtFul8K--Q
https://mp.weixin.qq.com/s/XImkpNMHIzYNRtFul8K--Q
红豆电信
https://mp.weixin.qq.com/s/I8Y8xKAgkocVEdAcD947-g
https://mp.weixin.qq.com/s/I8Y8xKAgkocVEdAcD947-g
星美通信
https://www.toutiao.com/i7010636742558564895/
https://www.toutiao.com/i7010636742558564895/
优酷移动
https://mp.weixin.qq.com/s/ly-b2wALW-HqR0FudqCtoA
https://mp.weixin.qq.com/s/ly-b2wALW-HqR0FudqCtoA
日日顺通信
https://mp.weixin.qq.com/s/tH_GbKtW5FsK2NUH0Zhhsw
https://mp.weixin.qq.com/s/tH_GbKtW5FsK2NUH0Zhhsw
华云互联
https://mp.weixin.qq.com/s/ksEidyfBsLplaaYT8iCMRg
https://mp.weixin.qq.com/s/ksEidyfBsLplaaYT8iCMRg
小米移动
https://mp.weixin.qq.com/s/rMO2urgVGFZk7-hWpnUjCA
https://mp.weixin.qq.com/s/rMO2urgVGFZk7-hWpnUjCA
二六三云卡
https://mp.weixin.qq.com/s/h24EZHi18tEWgiLypFBQLQ
https://mp.weixin.qq.com/s/h24EZHi18tEWgiLypFBQLQ
海航通信
https://mp.weixin.qq.com/s/OEsjLuqDcaLu3YGOrpPjMg
https://mp.weixin.qq.com/s/OEsjLuqDcaLu3YGOrpPjMg
联想懂的通信
https://mp.weixin.qq.com/s/PJ2XMh60wwpQ0XjC07ksig
https://mp.weixin.qq.com/s/PJ2XMh60wwpQ0XjC07ksig
全民优打
https://mp.weixin.qq.com/s/Y2SEuhfvLVLodOTCecJ2qw
https://mp.weixin.qq.com/s/Y2SEuhfvLVLodOTCecJ2qw
丰信移动
http://www.phtion.com/common/help1_4
https://mp.weixin.qq.com/s/XHW-7sc-HFuHi-TIhm8bOQ
网信移动
https://mp.weixin.qq.com/s/rcr6vbkG-92EIEgaSGiTKA
https://mp.weixin.qq.com/s/rcr6vbkG-92EIEgaSGiTKA
民生通讯
https://mp.weixin.qq.com/s/5xH2EAsUdPKwjUmlCyqp7A
http://ms170.cn/problemDesc
长城移动
https://mp.weixin.qq.com/s/kPH_Brb_qy6I22ez05yd3Q
https://mp.weixin.qq.com/s/kPH_Brb_qy6I22ez05yd3Q
河马通信
https://mp.weixin.qq.com/s/wM5D1qm_h0h4kfdN_pISzQ
https://mp.weixin.qq.com/s/wM5D1qm_h0h4kfdN_pISzQ
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